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Shipping policy

Shipping


Where do you deliver?

We currently deliver to

  • Australia
  • United Kingdom
  • United States of America
  • Canada

 

How much is delivery?

Our delivery charges are;

  • Free Shipping for standard delivery service.

 

How long does delivery take?

Depending on your location, all deliveries to Australia , United Kingdom , United States of America take an estimated time of 6-9 business days . Each package will have tracking provided via email once your order has been dispatched. We endeavour to have all orders processed within 48 hours of being placed. The courier may send further tracking and delivery information via email closer to the day of delivery.

  • Standard delivery within Australia typically takes 6-9 business days.
  • Standard delivery within United Kingdom typically takes 6-9 business days.
  • Standard delivery to United States typically takes 6-9 business days.
  • Standard delivery to Canada typically takes 6-9 business days.

My order hasn't arrived, what do I do?

We post all orders with a tracking number so that you can follow their progress right up until delivery. If the package doesn't arrive within 30 days of purchase - or any other delivery issues arise, be sure to contact us ASAP. We will work with the relevant courier to track down your order and have it at your doorstep as quickly as possible.

 

I need to return my order?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • You can submit an inquiry to our email catcasual@protonmail.com